Building your own sales pyramid


You need to construct a foundation step by step. Each step leads to the next level, and the next, and the next. In fact, there are four levels that make up the sales-success pyramid:

Level 1: Prospecting and Presentation
Just about every company trains new salespeople by teaching "funnel selling"--that is, the more cold calls you make, the more sales you make at the end of the funnel. What's most important, however, is what's inside the funnel--how you take a customer from the first appointment through the sales cycle to the close.

There are successful salespeople who simply call, get the appointment, close and move on. They sell by the sheer numbers of calls they make. The disadvantage, though, is that their energies aren't being used synergistically; they're expending energy on individual calls instead of forming the kinds of relationships that generate repeat business.

Level 2: Relationship Selling
If you want customers to come back, they have to like, respect and trust you. That trust means:


Truth. Customers expect that if your product or service isn't right for them, you'll let them know. If you do, they'll call you again.


Reliability. Customers want to know you'll be there when they need you, you'll keep your promises and you'll deliver more than expected.

Understanding. True understanding means listening to customers' needs, getting to know their goals and figuring out what they want to accomplish.


Service. What do you do to differentiate yourself? Do you give value-added service so customers will be willing to pay more?

Level 3: Solution Selling
In order to provide solutions for your customers, you have to ask better questions, fully understand your customers' needs and goals, and become an expert in their businesses as well as your own. You're not only selling a particular product or service, but you're also selling a complete package that includes quality products, customer service and your unique ability to help solve customers' problems.

Level 4: Partnership Selling
You'll hit the highest level of the selling pyramid when customers see you as a partner in their businesses. You get to the point where, as in any good friendship, you don't have to make small talk anymore. You can just sit back, relax and enjoy. Your best customers should feel this same kind of ease with you. They know the value you've provided at the other three levels of the pyramid; you can stand proudly and comfortably at the top.

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