In corner number two we have the customer who insists you are a scam artist and is determined to see you brought to justice (this is my personal favorite).

It doesn't happen often, but if you're going to be in business for yourself, you will run across some nasty customers from time to...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Grocery-Tips-for-Consumers.htmlIt happens to everybody. We go to the supermarket, believing that we will only be spending amount of dollars and then, before you know, we are picking up all sorts of small items from the shelves. The things we need to buy are clear in our heads, but we end up stuffing our carts with all sorts of things that we ...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/MyFireOfficer-online-risk-assessments.htmlToday there is a cheaper and quicker alternative to hiring a fire safety firm to carry out your fire risk assessment. Essentially a fire risk assessment is nothing but common sense, and following guidelines that have been laid down by the government. The problem that most small businesses face is that, they cannot afford to hire a high profile fire safety firm to complete their risk assessment; and a fire risk assessment is mandatory as per UK law for a busi...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/CRM-Software-Application.htmlAlright so you have heard about the obvious advantage that a CRM software application will give you over your competitors and you have also searched for the best CRM software application on the internet.

Now, the problem starts. You come across hundreds of companies offering CRM solutions and each one of them claiming to be the Holy Grail in Customer relationship management. So how do you determine?

It certainly cannot be determined by the position of the company ...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/6-Tips-on-How-to-Provide-Better-Customer-Service.htmlHow to and what should you do in order to provide better service to your customer becomes one of the hot topics especially in the highly competitive Internet marketing business.

Through practice, I find this following tips work, so I want to share with you here, these tips will he...]]>2008-06-14T15:31:37+08:00 http://www.ietol.com/Global/Customer-Service/Guarantees-Why-You-Should-Offer-Them.htmlIn my business, I offer a guarantee on everything I sell (except for my personal coaching and consulting). These guarantees do one very important thing:

Guarantees remove the risk from your buyer.

And yes, that means that then the "risk" is on your shoulders, but that's exactly where it should be. After...]]>2008-06-14T15:28:43+08:00 http://www.ietol.com/Global/Customer-Service/4-Good-Reasons-to-Really-Get-to-Know-Your-Customers.htmlWhy should I get to know my customers?

1. It builds a lasti...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Commercial-Cleaning-Service.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Service-Ticket-System-Can-Be-Used-To-Display-Customers.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Helpful-Signs-and-Happy-Customers.htmlSign Sign everywhere a sign Blocking out the scenery breaking my mind Do this, don't do that, can't you read the sign

Hearing the song again this morning got me thinking about the role of signs in delivering great customer service. Part of "hitting the Grand Slam" and putting the thrill back into customer service...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/How-To-Increase-Online-Sales-With-Live-Customer-Support.htmlWith the help of these new customer support programs, it is possible for company representatives to have a one to one chat with the website vis...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Moving-Information-Money-Saving-Packing-Tips.html1. Do not use garbage bags to pack you property in since they do not provide protection for you property, are very difficult and time consuming to pack on the moving vehicle, and they often break...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Center-Court-Restaurant-In-Sacramento-How-To-Show-Customer-Appreciation.htmlThe same can be said for the restaurant business. I personally believe that the majority of businesses fail, not because of financial instability or bad products/services, but because most business owners neglect, or simply ignore th...]]>2008-06-14T15:28:33+08:00 http://www.ietol.com/Global/Customer-Service/Trouble-Ticket-Software-You-Might-Be-Surprised-To-Know-That-The-Trouble-Ticket-Software.htmlThis was because both the chart and ticket start with a problem and gradually progress to reflect the work done on it by multiple people at various stages.Manufacturing was another area where paper-based trouble rep...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/The-Great-American-Customer-Service-Unawareness-Campaign.html-- Paul W.

A: Ah, Paul, and I had such high hopes that we would be friends. Oh well, so much for that hope. The fact i...]]>2008-06-14T15:31:31+08:00 http://www.ietol.com/Global/Customer-Service/Good-Customer-Service-Would-You-Like-Fries-with-That.htmlIt doesn't matter what position you ho...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Role-of-customer-service-in-success-of-business.htmlA ...]]>2008-06-14T15:21:41+08:00 http://www.ietol.com/Global/Customer-Service/Cash-Businesses-are-Losing-Billions-to-Employee-Theft.htmlThe National Restaurant Association estimates that employees are responsible for 75% of inventory shortages--and that they steal what amounts to four percent of sales in restaurants. That alone amounts to over $20 billion in employee theft. The US Department of Commerce says 75 percent of employees steal from th...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Offshore-Call-Center-Destination-Philippines.html2008-06-14T15:29:28+08:00 http://www.ietol.com/Global/Customer-Service/Bar-Code-Labels-Provide-Greater-Customer-Service.htmlDid you know that you can save a great deal of time determining your inventory with bar code labels? Using these labels will enable you to quickly determine how much inventory that you have on the shelf. Each time that a product is purchased, it can be automatically deducted from the current inventory numbers. This saves you valuable time that you can then utilize for greater cust...]]>2008-06-14T15:30:43+08:00 http://www.ietol.com/Global/Customer-Service/The-Golden-Rule-of-Customer-Service.htmlIf you think about it, it could single handedly be the most important rule to follow in business. After unpleasant s...]]>2008-06-14T15:29:28+08:00 http://www.ietol.com/Global/Customer-Service/How-to-improve-your-customers-experience-when-calling-in-to-your-IVR.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/10-Tips-On-Improving-Customer-Service.htmlThis type of customer service is much more difficult to regulate with online businesses. If the profitability of an online company se...]]>2008-06-14T15:29:38+08:00 http://www.ietol.com/Global/Customer-Service/Customer-Service-Training-Customer-Is-King-And-King-Does-Not-Bargain.htmlGaining and keeping the trust of the customer has become of paramount importance to a business. So how can a busines...]]>2008-06-14T15:31:11+08:00 http://www.ietol.com/Global/Customer-Service/Ticket-System-Should-You-Get-One.htmlA ticket system is specifically designed for managing a directory of items for a certain group of people. You can find numerous such systems offered for online use. These range from simple public domain systems developed aroun...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Secrets-Of-Extreme-Customer-Satisfaction.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/How-to-Bond-with-Your-Customers.htmlListen well
Try to pay attention to what your customer is telling you without being distracted. If there is something that urgently needs your attention, asking your customer to excuse you will do wonders and make them know that you value their time. Try to remember...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/High-Class-Home-Theatre-Seating.htmlTips to choose a good h...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Help-Desk-Management-Software-Requiring-Any-Help.htmlAfter installing the software, you will see for yourself how instantly the system directs customers to the most appropriate answers that would be a solution to their query. Thereafter, whenever customers have a query they will follow the same procedure rather than wait for you to sift through all the queries and send an individua...]]>2008-06-14T15:29:38+08:00 http://www.ietol.com/Global/Customer-Service/CRM-Software-This-Information-May-Look-Pretty-Simple-In-The-Beginning.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Refrigerator.html2008-06-14T15:29:19+08:00 http://www.ietol.com/Global/Customer-Service/CRM-On-Demand-Is-In-Demand.html2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Document-Storage-Scanning-To-CD.htmlDocument Storage: Why You Should Outsource

Fast and easy retrieval of you information is critical to your business success. And your documents, both on hard drive and paper, are...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Free-Help-Desk-Software-Is-This-An-Option-For-You.htmlAs the owner of a small online business, you may be worried about the costs, but you need not be, because these systems are readily available on the Internet. You just have to download the software and install it on your website. Then, you can just sit back and relax while the so...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Products-for-Rust-Prevention.html2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Mystery-Shopping-No-Longer-A-Mystery.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Call-Center-India-Call-Center-Services-and-Inbound-and-Outbound-Teleservices-India-bpo-out-sourcing.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Virtual-Contact-Centers-Need-Call-Accounting.htmlThe findings of the report, "Migration Costs, Vendor Loyalty and Need for 'Agents Anywhere' Define Contact Center VoIP Adoption Plans," are based on Yankee's survey of 351 contact center decision makers in the U.S. and Canada.

The primary motives behind shifting to VoIP environments, according to survey results, are to more cheaply and flexibl...]]>2008-06-14T15:28:39+08:00 http://www.ietol.com/Global/Customer-Service/Customer-service.htmlIn today's competitive market, it is quite tough to attain and retain customers. Business firms are implementing every strategy available in the book to have a good customer base. To achieve that, business firms are now employing a lot of their resources on creating consumer forums, developing customer revolution and handling customer complaints properly. Moreover, firms try not to end up with any poor customer service incidents.

Customer service actually is the co...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/First-Call-Resolution-What-About-That-14Precent.htmlHowever, this means that 14% of your customers are contacting you more than once (even more than twice or three times) to resolve their issues! This not only frustrates your CSRs and yourselves, but your customers as well. Repeat calls are costly not only to...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Good-Customer-Service-Is-Not-Good-Enough-Anymore.htmlDo your customers leave your store / take delivery of your products and think, "Wow, it is so nice to buy from this business!!" Is your business well known / famous for your customer service?

Do your customers tell others about you? If not, you do not have renowned customer service.

Face it. Your customers can buy the products and service you sell from a lot of different competitors. The only thing you really have to differentiate your business and yourself is yo...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/What-To-Do-With-Angry-Clients.htmlDo you figure there is no pleasing some people, or do you attempt to unravel where the point of no return took place?

Something went terribly astray. Your first step toward redemption is to apologize, whether your fault or not, just apologize. It is a tough lesson to learn but this action works well.

The second step is to quietly listen to the client rant and rave, even foam at the mouth, until they ...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Managing-Service-Calls-with-Field-Service-Management-Software.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Customer-Service-in-Business.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Private-Catering-Brief-Business-Techniques.html2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Medical-Marketing-Solutions.htmlMedical Marketing Solutions through its website. By combining market research and an in-depth study of your marketing goals, we build marketing campaigns through our web site to maximize your exposure for new patient referrals and provide a clue for the expansion of your medical practice. We offer the healthcare industry the ability to communicate effectively and efficiently with existing and prospective ...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Little-and-Big-Commitments.htmlThe love affair was tempered, slightly, when the salesman handed me the key. It was bent like the leaning Tower of Pisa. The salesman didn't dare try to bend the k...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Customer-Service-Excellence-Tips-For-Online-Success.htmlA business marketing plan had better take into account that customers are the most important factor - both the acquis...]]>2008-06-14T15:30:50+08:00 http://www.ietol.com/Global/Customer-Service/Web-Based-Help-Desk-Software-Resolve-Their-Problems.htmlAkin to other scripts, web based applications give customers t...]]>2008-06-14T15:29:38+08:00 http://www.ietol.com/Global/Customer-Service/Is-Bad-Customer-Service-Killing-Your-Business.html2008-06-14T15:31:31+08:00 http://www.ietol.com/Global/Customer-Service/Why-We-Need-Customer-Service-Training.html2008-06-14T15:31:59+08:00 http://www.ietol.com/Global/Customer-Service/How-to-Get-on-the-Good-Side-of-Internet-Surfers.htmlIn addition, customers will appreciate your helpful information. It is a well established f...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Customer-Service-Software-Integrates-Attitude-Aptitude-and-Speed.htmlHelp desks might not always handle the same kinds of call...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Web-based-help-desk-software-helps-you-increase-your-customers-Satisfaction.html2008-06-14T15:29:33+08:00 http://www.ietol.com/Global/Customer-Service/Customer-Service-and-Your-Promotional-Products.html2008-06-14T15:21:35+08:00 http://www.ietol.com/Global/Customer-Service/Importance-of-Customer-Relationship-Management-or-Contact-Management.html2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Iowa-Industrial-Cleaning-By-Dry-Ice-Blasting.htmlWhat is industrial cleaning by dry ice blasting?

Dry ice blasting is the use of solid CO2 (carbon dioxide) pellets accelerated by compressed air to clean or strip industrial equipment, machinery, tanks, facilities etc. of unwanted contaminates. Dry ice pellets impact the surface and expand instantly into a gaseous state hundreds of times greater than their original solid volume, creating tiny explosions on the surfa...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/CSS-Help-Desk-The-Future-Of-CSS-Solutions-May-Lie-In-Using-New-Methods.htmlTo maintain this competitive edge, you should consistently deliver a service that is designed to incorporate a good mix of process, technology and manpower. By doing this, you not only enjoy the revenue generated through impressed customers returning to give you repeat orders, but...]]>2008-06-14T15:29:22+08:00 http://www.ietol.com/Global/Customer-Service/Dos-and-Donts-while-choosing-a-CRM-solution.htmlBut here we have a list of do's and don'ts aimed at giving the newbie a better idea about choosing a CRM solution successfully.

The first and the most important aspect would be the type of CRM solutions on offer.

Do: Web based or on-site

Web based CRM which is ...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Ticket-System-Generating-Great-Ideas.htmlYou have to follow up on your solutions and ensure that they are working in the way they were intended to and are completely up to the expectations of your customers. No new product is 100 % perfect the first time and what still keeps them in the market i...]]>2008-06-14T15:29:22+08:00 http://www.ietol.com/Global/Customer-Service/Technology-and-Organization-of-Call-Centers.htmlThese technologies make it easier for bot...]]>2008-06-14T15:29:28+08:00 http://www.ietol.com/Global/Customer-Service/Free-Help-Desk-Software-The-Best-Alternative.htmlSince business means managing your finances and using minimal resources, you would surely want to spend less. Luckily, you can get quite a number of free help desk software that can be easily download and installed on your...]]>2008-06-14T15:29:38+08:00 http://www.ietol.com/Global/Customer-Service/Feedback-Listening-to-What-You-Dont-Want-to-Hear.htmlnumber of people expect themselves to get everything right the first time, often without instruction.

2. Drop your defensiveness. Feedback feels like criticism to many people.

When you are tempted to explain why you behaved as you did, and why you could not possibly have done anything differently, stop yourself. Take a deep breath and listen carefully. Think about what...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Cultural-Training-in-Philippine-Call-Centers.htmlNonetheles...]]>2008-06-14T15:29:28+08:00 http://www.ietol.com/Global/Customer-Service/Web-Based-CRM-Software-Thinking-Of-Deploying-CRM-Software-At-Your-Website.htmlThe good news is that you can easily overlook these issues by selecting a web based CRM software solution. Like most web-based systems, installation procedures for these solutions take less than five minutes while configuration proced...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/Employing-Filipino-Call-Center-Agents.htmlGiven this competition in ...]]>2008-06-14T15:29:27+08:00 http://www.ietol.com/Global/Customer-Service/Professional-Development-in-Philippine-Call-Centers.htmlThere are also people who view the call centers and the business process outsourcing industry negatively. These people need to take a different perspective from what they have b...]]>2008-06-14T15:29:37+08:00 http://www.ietol.com/Global/Customer-Service/A-Little-Pride-Goes-A-Long-Way.html1. The caring smile of each employee.

2. The extra effort to meet a deadline.

3. One final check of a job before it goes to the customer.

4. The moment you take to add one last touch to your best effort.

And where do these small things come from? They cannot always be taught or programmed. In fact, they come from only one place inside each of us. The place where pride lives. Quality gives us ...]]>2008-06-14T15:29:25+08:00 http://www.ietol.com/Global/Customer-Service/Call-Center-Dealing-with-People.htmlInbound Calls are centers to buy things, such as airline tickets, questions ...]]>2008-06-14T15:29:19+08:00 http://www.ietol.com/Global/Customer-Service/The-Truth-About-Call-Centers.html2008-06-14T15:29:28+08:00 http://www.ietol.com/Global/Customer-Service/Performance-of-Call-Centers.htmlFilipino call center agents possess strong potentials...]]>2008-06-14T15:29:14+08:00 http://www.ietol.com/Global/Customer-Service/Why-Everyone-Needs-Customer-Service-Training.html2008-06-14T15:31:17+08:00 http://www.ietol.com/Global/Customer-Service/How-to-Sell-a-Feeling.htmlI was taught this particular lesson whilst working for a friend who was very much into NLP (Neuro-Linguistic Programming) which studies the structure of how humans think and experience...]]>2008-06-14T15:28:39+08:00 http://www.ietol.com/Global/Customer-Service/Rising-Popularity-of-Online-Chat.htmlThere are three types of popular synchronous...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/The-Importance-of-a-Customer-Focused-Vision.htmlMy buddy is obsessed with fantasy baseball, and to do something extraordinarily well, it m...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Mystery-Shopping-Doesnt-Have-To-Be-A-Mystery.htmlA mystery shopping programme prepared and managed by a professional company, involves using highly trained assessors posing as customers (for ma...]]>2008-06-14T15:29:33+08:00 http://www.ietol.com/Global/Customer-Service/The-Price-Wasnt-Right.htmlWireless carrier...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Four-Ways-to-Guarantee-Repeat-Business.htmlYet in a day and age when customer service is virtually and c...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/E-Cards-For-Business-Use.htmlDuring every Holiday Season or festival season, you can use ecards to convey the holiday message. After some weeks, remember to mail an e-card to an old customer that says: Thinking of You. Send a Thank you card after every successful sale or transfer, and send sorry e-card for a...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Providing-Quality-Customer-Service.htmlOne of the best ways to provide quality customer service is by creating a website that is easy ...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Aspects-in-flat-pack-furniture.htmlThat's why the demands for flat pack furniture are increasing, and so are the designs and innovations. It is about commodity, design, expression and so much more. Either it's a ready made furniture or an assemble furniture, in stores or in on-line catalogues, costume...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/About-Online-Chat.html2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Moving-Information-Tips-For-Selecting-A-Storage-Unit.htmlOne of the first considerations is in selecting the size of storage unit(s) that you will need. As a...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Delighting-Customers-Through-Customer-Services-Training.htmlThere are so many varying elements when dealing with customers that if you were to ask 100 people about their experience in a specific shop it is highly unlikely that their experiences would be the same. This would not be a pro...]]>2008-06-14T15:31:38+08:00 http://www.ietol.com/Global/Customer-Service/Avoiding-CRM-Failure.htmlMuch more often, CRM failure has to do with the old saying, much beloved of coaches, that goes, Fail to plan, plan to fail. This is the point emphasized by Mike Murphy, executive director o...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Support-Ticket-System-How-It-Helps-Your-Company.htmlSince the thing that will ultimately decide the fate of your online business is the level of faith entrusted upon you by your customers, you need to do everything in your capacity to ensure that customer needs and requirements are met in the most rightful manner. One way...]]>2008-06-14T15:29:39+08:00 http://www.ietol.com/Global/Customer-Service/Funny-Language-misunderstandings.htmlMy sisters started to go to school, and learned ...]]>2008-06-14T15:28:43+08:00 http://www.ietol.com/Global/Customer-Service/Tools-for-Building-Customer-Loyalty.html1.
Thank-you notes: This is a no-brainer, but you'd be surprised at how many entrepreneurs neglect to write thank-you notes--especially when they get really busy. Take the time to show your customers that you genuinely appreciate their business. They'll remember your thoughtfulness because most of your competition won't send out thank-you notes.

2.
Postcard mailings: If you target consumers, send out monthly mailings that make good refrigerator fodder, such as "Quote of the ...]]>2008-06-14T15:28:44+08:00 http://www.ietol.com/Global/Customer-Service/Extra-Services-or-Lower-Prices.htmlWhenever you can, increase the hard - or soft-dollar value of your product. The easiest and fastest way to accomplish this is to ask your customers how you can improve your offering. After all, that's what customer surveys are for.

Now take a moment and complete the following three-step exercise:

1. Write down all the value you deliver to your prospects and customers free of charge. This list should include all the items that you deliver that don't show up on your invoice or the cash register re...]]>2008-06-14T15:28:44+08:00 http://www.ietol.com/Global/Customer-Service/Paying-Attention-To-Your-Customers.html2008-06-14T15:29:28+08:00 http://www.ietol.com/Global/Customer-Service/How-to-Find-Good-Packaging-Boxes-for-Moving.html2008-06-14T15:28:42+08:00 http://www.ietol.com/Global/Customer-Service/What-to-look-for-in-an-appointment-reminder-service.html2008-06-14T15:28:43+08:00 http://www.ietol.com/Global/Customer-Service/Industrial-Cleaning-By-Dry-Ice-Blasting-For-Minnesota.htmlGlacier Blast Inc. offers industrial cleaning by dry ice blasting to the state of Minnesota.

What is industrial cleaning by dry ice blasting?

Dry ice blasting is the use of solid CO2 (carbon dioxide) pellets accelerated by compressed air to clean or strip industrial equipment, machinery, tanks, facilities etc. of unwanted contaminates. Dry ice pellets impact the surface and expand instantly into a gaseous state hundreds of times greater than their...]]>2008-06-14T15:28:43+08:00 http://www.ietol.com/Global/Customer-Service/Getting-Business-Ideas-in-an-Unusual-Place.htmlBut there are some places that you might not have considered before that will give you some great ideas for expanding you...]]>2008-06-14T15:28:42+08:00 http://www.ietol.com/Global/Customer-Service/Have-a-Love-Affair-with-your-Customers-5-ways-to-keep-your-Customer-Romance-Burning.html Ok...]]>2008-06-14T15:28:44+08:00 http://www.ietol.com/Global/Customer-Service/The-Spirit-of-Service.htmlEvery day, a retail salesperson encounters customers from a wide variety of backgrounds with an equally wide variety of expectations and needs. The interaction that takes place says a lot about the individual clerk as well as the retail store...]]>2008-06-14T15:28:44+08:00 http://www.ietol.com/Global/Customer-Service/E-mail-Etiquette-Cc-Or-Not-Cc.htmlSome people use "CC" and "BCC."

MicroSoft Outlook and AOL both list "Cc" and "Bcc" in their e-mail format.

In both systems, the e-mail - sender needs to find and then invoke the "Bcc" setting to use it.

Most people think "Cc" stands for "Carbon Copy" and "Bcc" means "Blind Carbon Copy."

In the days when the majority of business offices' w...]]>2008-06-14T15:28:44+08:00 http://www.ietol.com/Global/Customer-Service/How-to-Get-It.htmlThe most critical factor in any sale is the individual behind it. You have to stand out from the crowd to be the one name that comes to mind before any others. Here are a few ideas you can use to add the wow factor to your sales personality:

Crank up the enthusiasm. You want to be someone who brings energy into a room. When you have a great attitude, you're more likely to outlast other salespeople. And when your enthusiasm is based on a strong belief in your product or service, your custom...]]>2008-06-14T15:28:44+08:00 http://www.ietol.com/Global/Customer-Service/First 1 2 3 4 5 Next Last]]>