Customer Service - Customer Support

Jonathan Tisch Talks About Delivering Exeptional Customer Experiences

2008-06-14T15:28:44+08:00

Recently, I had the opportunity to interview Jonathan Tisch, CEO of Lowe's Hotels and author of "Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience." Published earlier this year, his book has been named as a finalist for the Quill Awards' Best Business Book of the Year.

Peter: Hello, Mr. Tisch. Congratulations on the success of "Chocolates on the Pillow Aren't Enough." I found that the book shed a great deal of light on the need for companies to rethink how they are interacting wi...

Musical Phones

2008-06-14T15:28:22+08:00

"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me transfer your call?" Feelings of frustration set in and your confidence in the company you dialed begins to diminish. It's a game of musical phones played to a tune that no one enjoys.

If you don't like being transferred from person to person over the phone, your c...

Why is Customer Service Even More Important These Days?

2008-06-14T15:29:39+08:00

Everyone knows that customer service is important. However, most are clueless about how customer service can have a direct impact in their lives. If everyone knows customer service is important, why do most of us only pay lip service to it or adopt a lukewarm attitude towards providing an excellent customer service?

This is a true story that happened today.

I walked into a well-known electrical store with full intention to cart back 2 standing fans that very moment. The spacious outlet was quite empty w...

Remote Helpdesk Software - Another Remote Helpdesk Software Solution?

2008-06-14T15:29:38+08:00

Remote helpdesk software helps you decrease customer support costs by reducing the need for customer visits by up to 90 percent for software-support and up to 55 percent for hardware-support.

Using remote management technology, you can accomplish more by sitting at your console or using any internet connection anywhere in the world. Using this software, you can shorten the number of customer calls you get at your desk, solve problems instantly, increase customer satisfaction, and consider expanding to ar...

Technical Tools for Philippine Call Centers

2008-06-14T15:29:14+08:00

In the quest to effectively manage calls, maximize the workload of call center agents, and the desire to help customers solve their issues and concerns, several technical tools and refinements have been devised by call centers in the Philippines. These tools serve the agents, as well as the management in dealing with the thousands of calls being routed to the call centers on a daily basis.

Philippine call centers are now using software that predicts the length of time that an agent spends in helping a cu...

Sale Hoo Wholesale Reviews

2008-06-14T15:29:11+08:00

eBay is one of the biggest ecommerce websites in the world. Every year millions of dollars of are transacted on eBay, and eBay is one of the largest virtual market places in the world. Millions of people have sold and bought products via EBay without setting up an e-commerce website of their own. If you are planning on selling products on eBay, here are a few eBay selling tips:
Product images
Although a detailed product description is very important, but a product image is extremely important to make ...

Service Department gives back to the International Community.

2008-06-14T15:28:33+08:00

Conquest Imaging (Stockton, Ca) Todd Walt, Conquest Imaging Service Engineer for the San Francisco Bay region, has been participating with CMIA biomedical technicians at Washington Hospital in a relief effort to send donated medical equipment to Afghanistan. Working on his weekends and off duty hours, Mr. Walt is assisting with the repair and testing of ultrasound imaging machines, patient monitoring equipment, anesthesia systems and other biomedical instruments.

Mark Conrad, President and Founder of Conq...

Dealing with Irate Customers the Filipino Way

2008-06-14T15:29:28+08:00

Thomas, a call center agent in Manila greeted the customer and he was greeted back with a shout from the customer: Ive been ten minutes on the phone and I have an urgent concern! (curse!) I dont like your product!

For a seasoned agent in the call center industry, such an incident is already commonplace. Even the best of products and services may experience occasional problems and glitches. As such, it would be important to get the assistance of customer service. Thomas and a whole lot of Filipino call cen...

Are You Resentful of Your Clients?

2008-06-14T15:29:39+08:00

That might sound like a strange question, but hear me out. You may have a case of Client Resentment Disease.

If you are not being paid what you deserve, you will feel resentful each time a client does something - even a little "off" - like miss a deadline, not return your call, asks you to do something "today", is late with a check, etc.

It happens.

Service-based business owners are the primary target.

Why?

You love what you do. You've gone into business - to do more of what you love doing and t...

A Sure Fire Way to Say You Do Not Care About Your Customers!

2008-06-14T15:29:25+08:00

There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build. One of those little things is a real problem to me. I see it in almost every company and at almost every level. It is my belief that we do not realize the impact it has on people. In some small way it affects our "believa...

Enthusiasm, Energy and Success Are Critical Keys For Providing Excellent Customer Servi

2008-06-14T15:29:39+08:00

There are basically 5 different reasons why nothing great is ever accomplished without enthusiasm.

First, no great success is ever attained in life without the surmounting of obstacles. In every life there are challenges. Some people view challenges as problems, others view them as opportunities. This marks one big difference between those people who give up and those who move up. You need to understand the positive role obstacles can play in your development. Challenges will push you. They stretch you. T...

Do You Have A Customer Appreciation Plan?

2008-06-14T15:29:39+08:00

Think about the many products and services that you purchased during the past twenty or thirty days. Of all of the companies that you did business with, exactly how many told you in one way or another how very much they appreciated your patronage? One? Three? Five? Ten? More often than not, I am afraid that the answer will be none!

The next time you are standing in the check-out line of your favorite store with several people in front of you, count how many times the customers actually thank the employees...

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